Some Illinois counties – Cook, Kane, Lake, and McHenry – have faced severe flooding and have been declared disaster areas. For those who live in these areas, use of phone, mail or other normal channels of communication may be unavailable. On July 17, 2017, the Illinois Department of Insurance (IDOI) issued a notice asking insurance companies to give employers and retail members extra time to pay their monthly premiums. We want to support our employers and retail members affected by this disaster during this stressful time.
A non-payment cancellation notice received by impacted employers or retail members between July 12, 2017, and Sept. 30, 2017, will be withdrawn. Their coverage won't be cancelled, and no new cancellation notices will be sent until after Sept. 30, 2017. However, the terms of coverage still apply. For those in a grace period as of July 12, some claims may not be paid and members should check their plan or call Customer Service for details.
Individual/family members and Medicare Supplement members
Call Customer Service using the number on the back of your card or 800-538-8833(under 65); 800-624-1723 (Med Supp) to
- Explain benefits
- Find a doctor, hospital or dialysis center
- Refill prescription medications
- Coordinate or transition member care
Or call us, Jerry S. Pearlstein Insurance 847-362-8888.